Returns and complaints


To file a complaint, follow the steps below:

1.  Return/complaint form
Fill in the return/complaint form and attach it to the shipment. The document should contain the following data: name and surname, e-mail address or correspondence address, telephone number, indication of the product number and reason for the complaint, date of purchase and the occurrence of the defect.

2. Returning the product
When submitting a complaint, please return the product with all its accessories and a copy of the purchase invoice.

3.  Shipping
The claimed product should be sent to the following address:
AKP Konrad Półtorak
Sołtysowska 10J/6
31-589 Kraków

Return of goods
In accordance with applicable law, you have 14 days to withdraw from a distance contract. To withdraw from the contract and return the product purchased from us, complete the necessary statement and send it to our address together with the returned product / products: 

AKP Konrad Półtorak
Sołtysowska 10J/6
31-589 Kraków

To the package with the statement and the returned product/products, attach  all the accessories received with it/them and the receipt or invoice.


After we receive the package, we will immediately make a transfer to the indicated bank account in the case of payment by bank transfer, or in the case of paying for the order with a quick transfer and / or payment card, the funds will be returned to the bank account connected to the above payment method

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